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| 1. | Flight cancellations or denial to board due to natural disaster, wars, riots, flight delays or strikes, or similar cases. |
| 2. | Booking cancellations or denial to board due to overbooking by the airline company. |
| 3. | Booking cancellation or loss of validation of the ticket due to failure of the customer to reconfirm up to 72 hours prior to the departure. |
| 4. | Failure to board due to the customer's delay to check in. |
| 5. | Lost or stolen paper ticket or equivalent. |
| 6. | Cancellation fees incurred by the customer's failure to read update information sent by email from A-Kind. |
| 7. | Any other losses beyond A-Kind's control. |