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Frequently asked questions

Q. Can I make a wait list reservation?
A. We don’t take any requests for wait list reservations online. Your reservations must be confirmed and purchased.
Q. Can I make just a reservation? Will you hold my reservation?
A. Full payment is required upon booking online. We will make your reservation and hold it for 24 hours. This can be done by phone or email, however an additional fee of $20 per person will be applied.
Q. Can I make reservation by phone or email?
A. Yes, we can make your reservation by phone or email, however an additional fee of $20 per person is applied.
Q. Can I purchase tickets for someone else?
A. Yes, you can purchase tickets for someone other than yourself.
Q. Do I need to reconfirm my flight?
A. No, you do not need to reconfirm your reservation. However flight schedules are subject to change without notice. Please check with your airline for your updated flight status before your travel.
Q. How do I receive my ticket? What is an E-Ticket?
A. Most of the tickets are issued as E-Tickets (paperless electronic tickets). You do not need to present your E-Ticket upon checking-in. All you will need is the airline’s reservation number or the 13-digit E-ticket number upon checking-in. You will find these numbers on our confirmation email that will be sent to your email address you provided.

Questions about reservation

Q. How can I make reservation?
A. First you must have an account with us when you book online. After you've created your account on our site you can easily search flight schedules and prices. You will be able to select from our comprehensive lists. Next enter the passenger’s information and all payment information. When the booking is complete, you will be given an A-Kind reservation number. A confirmation email will be sent the email address you provided.
Q. Do I need to have an account?
A. Yes. You will need to log in when you book online. It’s free to enroll.
Q. I haven’t received a Confirmation email. Is my reservation completed?
A. Once your reservation is completed your A-Kind reservation number will be displayed for you. You will be able to go to your account page and view your trips. If you haven't received a confirmation email you might want to check to make sure it wasn't delivered to your junk email box.
Q. Are taxes and fuel surcharges included in ticket?
A. Yes. Prices include all applicable taxes and fuel surcharges. You will be able to see all price break downs.
Q. When is my reservation is complete?
A. Your reservation is completed when your A-Kind reservation number is displayed online. Any change or cancellation fees would be applied after this point in the process.
Q. Can I purchase only a Japan Air Pass?
A. You can submit a reservation request from our website. You are eligible to purchase the pass if you are a resident outside of Japan and are holding a roundtrip international ticket to Japan.
Q. How many days in advance can I book online?
A. You are able to book flights on the same day through www.a-kind.com
Q. I have purchased a roundtrip ticket. Can I use only a certain segments of the ticket?
A. The itinerary and its price are provided on the condition that you use all segments of the ticket. If you use only part of the ticket, the rest of the ticket will be canceled automatically and no refund will be made for any unused segments if you use at least one part.
Q. What if the price changes after I book?
A. Prices are guaranteed when you book and purchase online. We have a courtesy hold for reservations made by phone or email. However prices are not guaranteed until payment is made and tickets are issued.
Q. I have purchased a ticket already, but I see the price has lowered. Can I get refund?
A. No. Unfortunately no refunds can be made after you have completed and paid for your ticket. You would need to cancel your existing reservation and purchase new ticket, however penalties will be applied for cancellation.
Q. It seems like the lay-over for my connecting flight is too short. Is it still okay to book?
A. The flight schedules we show are industry standard valid connecting times. However we do recommend you book flights with extra connection time if immigration and customs are involved.
Q. I’m traveling with my pet. How do I make arrangements for its travel?
A. Regulations and guidelines vary from country to country and with each airline. Please check pet travel regulations with each country and also with each airline before you book with us online. Pet information such as what type, age, weight and cage information is required when making such arrangements. Any fees will be made directly to the airlines upon checking-in.
Q. Can I make reservations online for unaccompanied minors?
A. Travel for unaccompanied minors cannot be booked online. The regulation varies from airline to airline. Please contact our customer support if you would like to book a ticket for an unaccompanied minor. Airlines require guardian’s information such as name, relationship with traveler, contact phone number and address at each airport. Any additional fee charged by the airline for unaccompanied minors must be made directly to the airlines upon checking-in.
Q. Is my ticket upgradeable to business class?
A. Most of the discount tickets are not eligible for upgrades. Please contact our customer support if you’d like to book and purchase tickets that allow for upgrades.
Q. Can I change a passenger’s name after I purchase? Is my ticket transferable?
A. Once a reservation is made, no name changes are permitted at anytime. Your reservation name must match with a valid photo ID and will need to be to be presented upon check in. Any name changes will result in cancellation or a change penalty would be applied. Tickets are not transferable at any time.

Questions about Seat Assignment

Q. Can I choose my seat upon booking?
A. Unfortunately, you will not able to choose your seat upon booking. We will assign your seat selection according to your preferred seating preference from your profile. We will try to accommodate you but in some special cases we may not able to assign your requested seat or be able to assign your seat in advance. If you have specific seat you’d like to have, please contact our customer support before booking.
Q. Can I sit next to my friend or family who have purchased tickets already?
A. If their reservation is made through A-Kind, you can make a request to be seated with them. Please provide us with their A-Kind reservation number and the passenger’s name. Please remember that this is special request and we can not guaranteed that seats together will be available. If their ticket is issued other than with A-Kind, we are not able to view their reservation. If you have specific seat you’d like to have, please contact our customer support before booking.
Q. Can I change my seat assignment after I purchase my ticket?
A. You can change your seat assignment if seats are available at anytime. You can contact our customer support or you can check your airline's website to see if you can change your seat on their site.
Q. Can I purchase preferred seats online?
A. You can purchase preferred seats or optional seats directly through airlines after your purchase economy class seats from us.
Q. Can I request a bulkhead seat or emergency exit row seat?
A. Because these seats are considered priority seats, we are not able to request these seats in advance. However if your airline mileage membership is elite status you can make the request for these seats upon checking in.

Questions about traveling with children

Q. I’m traveling with an infant. Can I request for bassinet?
A. The conditions for a bassinet are different depending on each airline. You may put in a request for a bassinet with us in advance. Input “bassinet seat” and the infant’s weight and height in the request box when making your reservation with us. Please remember that a bassinet seat cannot be guaranteed until the day of departure.
Q. Can I request special meals such as a children's meal or a baby meal?
A. You may be able to make a request if your airline provides special meal services. You can input the type of meal in the request box.
Q. How do I make a reservation when my child’s age is changes during a trip?
A. You can make the reservation as a “child” if the infant is turning two years old during your trip. The same is true for children who are turning 12 during a trip. Please make the reservation as an adult if the child is turning 12 years old during the trip.
Q. Can I get assistance for families traveling with children?
A. If your airline provides family service, you may be able to make a request. Conditions are different depending on each airline. Please contact our customer support before booking.

Questions about frequent flyer mileage programs

Q. How can I enroll in a mileage program?
A. Please visit each airline’s website for enrollment before your travel.
Q. Can I request mileage credit after travel is completed?
A. You may be able to request a mileage credit directly from your airline.
Q. Can I purchase an award ticket using my mileage program?
A. You may be able to purchase award tickets directly from your airlines.
Q. Can you advise me on which airlines are partners with whom?
A. You can check on airline partners by visiting your airline’s website.
Q. How can I earn mileage?
A. Earning miles depends on the booking class and the type of ticket. You are able to view the booking class in the itinerary when you search fares though www.a-kind.com. You may be able to find more details about earning miles by visiting your airline’s website.
Q. I have purchased an award ticket for myself. Can I book only a child's ticket online?
A. You may be able to purchase a ticket for a child only however certain child's fares may not be eligible. Please contact our customer support before booking.

Questions about errors

Q. Why am I getting an error message during my booking process?
A. On occasion, your airline of choice may not have updated their seat availability causing an error message. Please ensure your credit card is active and pre approved for higher value charges as this could also cause an error message. Please contact customer support for more details on your error message. Please note if you receive an error message, it means your reservation can not be processed.

Questions about cancellation and change

Q. When can I request a refund or changes to my ticket?
A. Please contact our customer support during business hours at least 3days prior to your travel date.
(Business Hours: 9am to 6pm Monday through Friday, closed on Saturday, Sunday and Holidays, PST)
Q. How do I request a refund?
A. Please contact our customer support during business hours at least 3days prior to your travel date.
(Business Hours: 9am to 6pm Monday through Friday, closed on Saturday, Sunday and Holidays, PST)
If your purchased ticket is a refundable ticket class, after deducting any airline penalties a refund can be made. A refund processing fee will charged to your credit card.
Q. Can I get a refund issued to a different credit card other than the one I used to book my ticket?
A. Refunds can be only made to the original credit card you used for your purchase.
Q. Can you charge A-Kind refund process fee to different credit card? Or does it have to be the same credit card when I purchased tickets?
A. Yes, we can charge our refund process fee to different credit card.
Q. How long will it take to process a refund?
A. We generally will submit the refund process to the airline you are ticket with and a designated credit card processing company. Please be advised it may take up to two to three months for your credit card company to credit your account and appear on your statement.
Q. Can I change my travel dates?
A. Rules are different depending on each airline. Please view the fare rules displayed when you search fares. Most of the time a change of origin or change of destination is not permitted. In addition to the airline’s change fee, our re-issuing fee will be charged to you separately. Please contact our customer support during business hours at least 3days prior to your travel date.
(Business Hours: 9am to 6pm Monday through Friday, closed on Saturday, Sunday and Holidays, PST)
Q. When would certain penalties be applied?
A. Once you finish booking and the ticketing process is completed online your A-Kind reservation number will be displayed. Once the reservation number is displayed penalties for changes, etc. will be applied. Getting a reservation number means any changes afterwards may cause penalties.
Q. Can I get a partial refund because I didn’t use the return flight?
A. Unfortunately, if you purchase a roundtrip ticket and use only one segment, no refunds will be made.
Q. I missed my flight. What should I do?
A. Please speak to your airline agent directly for alternative flights. They may be able to find other flights for you however a change fee may be charges. There are no refunds made in case of a “no show”.

Questions on payment

Q. How can I pay my ticket?
A. We only accept credit cards and debit cards.
Q. Which credit card can I use?
A. We accept major credit cards such as VISA, MASTER CARD, AMERICAN EXPRESS and DISCOVER CARD.
Q. Can I use a credit card issued outside of the U.S.A.?
A. Yes, you can only use a credit card issued in Japan as long as you have a valid credit card number, expiration date, security code, issuing country, billing address, phone number and the card holder's name.
Q. Can I make a transfer from my bank account to pay for ticket?
A. No, we only accept credit cards and debit cards.
Q. Why is my credit card not going through even I have the available amount on my credit card?
A. Most credit card companies now have security and certain protection placed on your card when the amount of the transaction is higher than average. You might want to consult with your credit card company if before you use it to book a ticket of higher value.